Frequently Asked Questions

Answers to common questions about orders, shipping, returns, and more.

What payment methods do you accept?
We accept major credit/debit cards and other methods shown at checkout. All payments are processed securely.
Can I edit or cancel my order after placing it?
Because items are made to order, we start production quickly. If you need a change, contact us within 2 hours of purchase at care@sabrandsoul.net with your order number. We’ll do our best, but edits aren’t guaranteed once printing begins.
How do I apply a discount code?
Enter your code at checkout in the “Discount code” field and click “Apply.” One promo code per order unless stated otherwise.
Where do you ship from and do you ship internationally?
Orders are fulfilled by our production partners in multiple regions and shipped worldwide where carrier service is available. Available shipping options and costs appear at checkout.
How long will my order take?
Typical timelines are:
• Production: 2–5 business days (most orders).
• Shipping: 3–10 business days depending on destination & service.
You’ll receive tracking by email as soon as your order ships.
Do you provide tracking?
Yes—tracking is emailed automatically once your package leaves the facility. It can take 24–48 hours to update after the label is created.
What is your return policy?
Each item is made to order. We handle returns differently depending on the reason:
  • Manufacturing defects / printing errors / damaged in transit: We will replace or refund—please submit photos and your order number within 30 days of delivery (or after the estimated delivery date if the package was lost).
  • Change of mind / ordered the wrong size or color: Because products are custom-made, we generally cannot accept returns or exchanges for buyer’s remorse.
  • Wrong address / unclaimed packages: If an order returns to sender due to an incorrect or insufficient address or it wasn’t claimed, we can reship once the address is updated and the reshipment costs are covered.
Please email us first at care@sabrandsoul.net so we can create a claim and guide next steps.
Sources: Printful Help Center on quality vs. change of mind, return claim windows, and RTS/incorrect address handling.
How do I request a replacement for a defective or misprinted item?
Email care@sabrandsoul.net within 30 days of delivery with:
  • Order number
  • Clear photos of the issue (entire item + close-ups)
  • Brief description of the problem
We’ll review and arrange a replacement or refund per policy.
Where should returns be sent?
We’ll confirm the correct Printful return address for your region in your return authorization email. When using the address, format it as:

Your Store Name – Returns
[Printful return address]

Please contact us before sending anything back so we can register the return and avoid delays.
What if my package says “Delivered” but I didn’t receive it?
First, check with household members, neighbors, and your local carrier office. If the package is still not located, contact us within 30 days of the marked delivery date—we’ll help file a claim and explore a reshipment.
How do your sizes fit?
Most garments are a regular/unisex fit. For a looser fit, consider sizing up. See our detailed Size Guide for measurements.
How should I care for my garment?
Machine wash cold inside-out with like colors; mild detergent; no fabric softener; non-chlorine bleach only when needed. Tumble dry low or hang dry. Iron inside-out on low; do not iron decoration. Do not dry clean.
What materials do you use?
Materials vary by item (see Compliance & Traceability). We publish fabric composition, weight, and care on every product listing.
Do your products meet EU safety and compliance standards?
Yes—products we offer meet applicable EU requirements (e.g., formaldehyde, flammability, lead, cadmium, phthalates thresholds). Full compliance and traceability information is available on dedicated pages linked from each product.
Still need help?
We’re here for you. Email care@sabrandsoul.net and we’ll get back to you as soon as possible.